UserEasy Computer Systems Inc in Grand Rapids, MI Closed now

Reviews about UserEasy Computer Systems Inc

• ★ ★ ★ ★ ★

  April 15, 2020, by don thoms
  I teach mostly senior citizens how to use their computers and have sent a number of folks to UserEasy. Every one has returned with only glowing reports about their experience with them. I just sent another person their way today. I've also used their service and have only been happy with their work.
• ★ ☆ ☆ ☆ ☆

  March 21, 2019, by Emmett McDaniel
  This place is horrible. Straight up the worst computer repair store I have ever been to. After giving them my laptop and identifying the problem for them they said to me that this was their profession they know what to do and that I was wrong, after two weeks of waiting for my laptop they told me that they replaced the display (ADDING YET ANOTHER FEE) and gave it back, within minutes of using it again I encountered the same problem and returned the next day. Now the genius in charge there talks to me as if I am a child this entire time, where if not discouraged by my peers I would have likely fixed this problem myself for a fraction of the cost, and says that the initial problem WAS EXACTLY WHAT I TOLD THEM WHEN I BROUGHT IT IN, this man is a condescending prick who thinks he knows better than anybody. Refusing to give me a refund for not fixing anything I tried to leave three times but was stopped with potential things they could do, all of them adding another $100 at least most likely more to the charge. Needless to say I left in a huff and am incredibly pissed off by this entire exchange. Never go here.