Apple Woodland in Grand Rapids, MI Closed now

Reviews about Apple Woodland

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  August 09, 2020, by Marie Koontz
  Horrible experience with Apple, the products, communication, and customer service. They withhold important information you need to know, lie to you, and make things very inconvenient. I ordered a new battery for my iPhone 6. The closest Apple store to me is in GR which is an hour away. I called to check on the status of my order since it had been over two weeks and every time I get transferred to the call center where I am on hold for 30+ minutes. Today It was 45 minutes to which the call center op said “please hold while I call the woodland store for you.” She told me that they had called to let me know it was in (which is a lie- I never got a call or VM) she informed me that I don’t need an appointment and that I can stop in anytime and get my battery replaced right then and there, same day. So I make a day trip of it to go there, get there around 2pm, only to be told “I’m sorry but we Can’t do it today, we’ll have to take your phone and you’ll need to pick it up in a couple of days” Apple employees need to get on the same page so they can relay the right information. Horrible experience with them as they were very untruthful and unaccommodating. Wish I would have known this would happen, might as well just take it to Best Buy now to get my battery replaced instead of dealing with all of this again. I will think again about buying Apple products in the future since the whole reason I’m in this predicament is because Apple purposefully slows down the devices to get you to buy more. Ridiculous.
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  November 18, 2019, by Ryan Engemann
  One star isn’t low enough to rate the hell that is an apple store. I dealt with probably 5 people and 2 of them were really good! Which is literally the nicest thing I can say. Fake people trying to be trendy. 4 different musics playing loudly. Excessive wait times. Poor service. And when you do finally get help, the poor person is trying to help 2 people at once. I am a nice person and don’t have mean enough words to describe an apple store. Plus you have to go to the mall.